Downloading a Digital Item

After your purchase you’ll see a View your files link which goes to the Downloads page. Here, you can download all the files associated with your order.

Downloads are available once your payment is confirmed. If you paid with PayPal or a credit card, confirmation might take a few minutes.

We’ll also send you a download notification email separate from any transaction notification emails you receive from your credit card purchase.

If you’re unsure if you’ve purchased a Digital Item, you can always go back to the listing page. If it is a digital download, you should see an “Instant Download” message on the images for the item.

To download a digital file, please use a non-mobile computer.

If you checked out as a guest, you’ll find a link to download your purchase in the receipt email that was sent to you after purchase.

I can’t seem to find my download notification email.

First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. 

For now, you can still get to your file using the directions below.

How many times can I download a file

There are generally no limits for when or how many times you can download a file.

I’m having trouble downloading my files.

If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again.

If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can’t open the file, please contact me through Jill@ResilienceDigital.com

If your computer is unable to open the file, it’s possible that you’re missing the program required to open the file type. Please contact the me through Jill@ResilienceDigital.com so I can try and help.

If you continue to have trouble, please contact Etsy Support. Click the link at the bottom of this page to get in touch with us.